Issues on Short.io Status

[Resolved] api.short.cm partial outage (pre-2020 API endpoint)

Thu, 16 Jul 2026 11:00:00 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Identified - The issue has been identified and a fix is being implemented.

Investigating - We are currently investigating this issue.

[Resolved] 2% 504 error rate for API and Short.io website

Tue, 30 Jun 2026 17:45:00 +0000

Details:

On 17:45 UTC our clients started to receive intermittent 504 errors for domains short.io, app.short.io, api.short.io and statistics.short.io. Our investigation found that the error originates from AWS CloudFront and fix is out of our control, so we escalated issue to AWS Support. After investigate AWS issued this update to us: Between June 30, 2026 at 17:45 UTC and July 1st 05:48am UTC, we saw intermittent errors for VPC Origin in the US-EAST-1 (IAD) region. We have identified the issue and mitigated it by taking the affected resource out of service to restore your connectivity. Full recovery was confirmed at 10:48 PM PDT. We will share more details with root cause by July 2, 2026 at 5:00 PM PDT. The issue is resolved now.

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Identified - The issue has been identified and a fix is being implemented.

Investigating - We are currently investigating this issue.

[Resolved] Redirector 5xx errors (EU region)

Wed, 15 Apr 2026 16:54:00 +0000

Resolved - This incident has been resolved. Investigating - We are currently investigating this issue.

[Resolved] Degraded Performance

Tue, 31 Mar 2026 19:06:00 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Identified - The issue has been identified and a fix is being implemented.

Investigating - We are currently investigating this issue.

[Resolved] Redirector 5xx errors

Mon, 23 Mar 2026 12:28:00 +0000

Resolved - This incident has been resolved.

[Resolved] DDoS attack

Wed, 11 Mar 2026 13:28:00 +0000

Resolved - This incident has been resolved.

Monitoring - We are currently monitoring this issue.

Investigating - We are currently investigating this issue.

[Resolved] Temporary redirects outage

Mon, 22 Dec 2025 18:00:23 +0000

Resolved - This incident has been resolved.

Investigating

[Resolved] Temporary redirects outage

Wed, 26 Nov 2025 12:30:23 +0000

Resolved - This incident has been resolved.

Investigating

[Resolved] Temporary redirects outage

Wed, 26 Nov 2025 12:08:13 +0000

Resolved - This incident has been resolved.

Identified - The issue has been identified and a fix is being implemented.

[Resolved] Asia Pacific CDN update

Tue, 18 Nov 2025 13:32:40 +0000

Starting from (13:32 UTC — Nov 18) redirects in Asia Pacific region are handled by servers located South Korea, Seoul. This change will decrease latency for all Asia Pacific countries except Australia and slightly increase latency in Australia.

[Resolved] Asia/pacific region redirector is experiencing issues

Tue, 04 Nov 2025 13:58:00 +0000

Resolved - This incident has been resolved.

[Resolved] AU redirector is experiencing issues

Tue, 28 Oct 2025 15:22:00 +0000

Resolved - This incident has been resolved.

Migration to a different status page provider

Wed, 22 Oct 2025 18:05:00 +0000

Starting from October 22 we will use self-hosted status page. It will live on shortiostatus.com in a different hosting provider

[Resolved] Rerouting of US region redirects to EU region

Mon, 20 Oct 2025 21:29:45 +0000

Resolved - This incident has been resolved.

Monitoring - AWS Global Accelerator rerouted all redirects to EU and Australia regions. All links work, but a bit slower (extra 500ms latency)

[Resolved] Major incident, which affected both redirects, dashboard, API, customer support and status page

Mon, 20 Oct 2025 07:18:00 +0000

Resolved - Our hosting provider AWS had a major incident with DynamoDB in their primary region, which affected other their services (almost every AWS service was affected). What was affected: * Short links are stored in DynamoDB, so our service had full downtime * We use Intercom for customer support, which is hosted by AWS and it had full downtime, so our support engineers weren’t able to help you * We use Atlassian Statuspage for this status page, they had full downtime, so we could not update status page to mention this incident * We were locked out of our AWS account and were not able to make any changes Within 24 hours we will release our plan how we can prevent such widespread incident from happening

[Resolved] Redirector module malfunctioning

Wed, 08 Oct 2025 12:29:35 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Investigating - We are currently investigating this issue.

[Resolved] Partial outage of statistics data (older than 30 days)

Sat, 19 Jul 2025 18:17:23 +0000

Resolved - This incident has been resolved.

Monitoring - Data retrieval works, there is a statistics delay around 2 hours. Catchup ETA is around 15 minutes

Identified - The issue has been identified and a fix is being implemented.

[Resolved] Click tracking partial outage

Tue, 10 Jun 2025 20:59:31 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Investigating - We are currently investigating this issue.

[Resolved] Statistics module partial outage

Tue, 27 May 2025 14:32:30 +0000

Resolved - This incident has been resolved.

Update - We are continuing to monitor for any further issues.

Monitoring - A fix has been implemented and we are monitoring the results.

Investigating - We are currently investigating this issue.

[Resolved] Statistics slowdown

Mon, 21 Apr 2025 12:47:53 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Identified - Due to emergency maintenance requests to statistics produce timeouts

[Resolved] Dashboard, API, URL redirector

Wed, 16 Apr 2025 07:54:32 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

[Resolved] API partial outage

Wed, 09 Apr 2025 18:15:57 +0000

Resolved - This incident has been resolved.

Investigating - We are currently investigating this issue.

[Resolved] Team management section partial outage

Wed, 02 Apr 2025 13:18:14 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Identified - The issue has been identified and a fix is being implemented.

[Resolved] Redirector increased latency (EU Region)

Tue, 25 Mar 2025 16:59:28 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Identified - The issue has been identified and a fix is being implemented.

Investigating - We are currently investigating this issue.

[Resolved] URL Redirector partial outage

Tue, 18 Mar 2025 12:58:58 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Investigating - We are currently investigating this issue.

[Resolved] Statistics downtime

Thu, 13 Mar 2025 16:59:44 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

Investigating - We are currently investigating this issue.

[Resolved] Redirector malfunctioning for the US region

Thu, 13 Mar 2025 11:45:36 +0000

Resolved - This incident has been resolved.

Investigating - We are currently investigating this issue.

[Resolved] Statistics module partial outage

Wed, 12 Feb 2025 15:45:52 +0000

Resolved - This incident has been resolved.

Update - We are continuing to investigate this issue.

Investigating - We are currently investigating this issue.

[Resolved] API key for team users temporary malfunction

Wed, 05 Feb 2025 10:00:00 +0000

Resolved - Users with team-restricted API keys experienced difficulties accessing domains through the API due to issues caused by an update. The root cause has been identified and the changes were rolled back.

[Resolved] URL Redirector partial outage

Fri, 15 Nov 2024 09:48:55 +0000

Resolved - This incident has been resolved.

Investigating - We are currently investigating this issue.

[Resolved] Statistics module outage

Mon, 11 Nov 2024 10:14:44 +0000

Resolved - This incident has been resolved.

Update - We are continuing to investigate this issue.

Investigating - We are currently investigating this issue.

[Resolved] Statistics module outage

Fri, 11 Oct 2024 10:47:26 +0000

Resolved - This incident has been resolved.

Investigating - We are currently investigating this issue.

[Resolved] Temporary API outage

Thu, 10 Oct 2024 13:00:00 +0000

Resolved - This incident has been resolved.

[Resolved] Partial statistics module outage

Fri, 04 Oct 2024 11:55:15 +0000

Resolved - This incident has been resolved.

Investigating - We are currently investigating this issue.

[Resolved] Bulk Edit Spreadsheets outage

Fri, 27 Sep 2024 11:28:21 +0000

Resolved - This incident has been resolved.

Investigating - We are currently investigating this issue.

[Resolved] Partial URL redirector outage

Thu, 26 Sep 2024 08:30:11 +0000

Resolved - This incident has been resolved.

Investigating - We are currently investigating this issue.

[Resolved] Bulk Spreadsheets & CSV Import outage

Tue, 24 Sep 2024 23:05:19 +0000

Resolved - This incident has been resolved.

Investigating - We are currently investigating this issue.

[Resolved] providing ttl parameter in public link creation API leads to error 400

Mon, 16 Sep 2024 15:40:13 +0000

Resolved - This incident has been resolved.

Identified - The issue has been identified and a fix is being implemented.