API on Short.io Status

[Resolved] Major incident, which affected both redirects, dashboard, API, customer support and status page

Mon, 20 Oct 2025 07:18:00 +0000

Resolved - Our hosting provider AWS had a major incident with DynamoDB in their primary region, which affected other their services (almost every AWS service was affected). What was affected: * Short links are stored in DynamoDB, so our service had full downtime * We use Intercom for customer support, which is hosted by AWS and it had full downtime, so our support engineers weren’t able to help you * We use Atlassian Statuspage for this status page, they had full downtime, so we could not update status page to mention this incident * We were locked out of our AWS account and were not able to make any changes Within 24 hours we will release our plan how we can prevent such widespread incident from happening

[Resolved] Dashboard, API, URL redirector

Wed, 16 Apr 2025 07:54:32 +0000

Resolved - This incident has been resolved.

Monitoring - A fix has been implemented and we are monitoring the results.

[Resolved] API partial outage

Wed, 09 Apr 2025 18:15:57 +0000

Resolved - This incident has been resolved.

Investigating - We are currently investigating this issue.

[Resolved] API key for team users temporary malfunction

Wed, 05 Feb 2025 10:00:00 +0000

Resolved - Users with team-restricted API keys experienced difficulties accessing domains through the API due to issues caused by an update. The root cause has been identified and the changes were rolled back.

[Resolved] Temporary API outage

Thu, 10 Oct 2024 13:00:00 +0000

Resolved - This incident has been resolved.

[Resolved] providing ttl parameter in public link creation API leads to error 400

Mon, 16 Sep 2024 15:40:13 +0000

Resolved - This incident has been resolved.

Identified - The issue has been identified and a fix is being implemented.